EMOTIONAL INTELLIGENCE AND WORKPLACE
The ability to detect, understand, manage, and reason with emotions is referred to as emotional intelligence, or EQ ("emotional quotient"). It's a crucial skill for interpersonal communication, and it's a popular topic not just in psychology but also in business. In the 1990s, psychologists coined the word. Its application swiftly spread to other fields such as business, education, and popular culture.
WHAT IS THE MEANING OF EMOTIONAL INTELLIGENCE?
Psychologists Peter Salovey and John D. Mayer, two of the foremost experts on the subject, define emotional intelligence as the ability to sense and understand emotions in oneself and others. Making judgments, solving problems, and connecting with people based on emotional understanding are all part of this skill.
There are four stages of emotional intelligence, according to Salovey and Mayer:
- Emotional perception
- Emotion-based reasoning
- Emotional intelligence
- Emotional control
Emotions and intelligence were once thought to be opposed to one another. However, in recent decades, scholars engaged in emotion psychology have become more interested in cognition and affect. This section looks at how cognitive processes and emotions interact and influence people's thinking. Consider how emotions and moods like joy, anger, fear, and sadness affect how people act and make decisions.
WHY DOES EMOTIONAL INTELLIGENCE (EQ) MATTER IN THE WORKPLACE?
Why is emotional intelligence regarded as such a valuable asset in the workplace? According to one poll of recruiting managers, nearly 75% of respondents said they valued an employee's emotional intelligence (EQ) more than their IQ.
Emotional intelligence is a desirable skill that can help improve professional communication, management, problem-solving, and relationships. It's also a skill that may be improved with training and practice, according to research.
WHY IS EMOTIONAL INTELLIGENCE (EQ) IMPORTANT FOR SUCCESS?
After Daniel Goleman's book "Emotional Intelligence: Why It Can Matter More Than IQ" was published in 1995, interest in emotion psychology and the notion of emotional intelligence expanded. Goleman maintained in the book that emotional intelligence was crucial in forecasting life success. He argued that emotional abilities were also necessary for the job.
The concept quickly attracted the public's attention, particularly that of human resource managers and company executives. According to studies, emotional intelligence is thought to have an impact on how well individuals interact with their coworkers, as well as how they deal with stress and conflict. It affects overall job performance as well. Emotional intelligence has been connected to success in other research.
According to studies, employees with higher EQ scores also score higher on measures of interpersonal functioning, leadership capacity, and stress management. While traditional intelligence has been connected to leadership success, Goleman believes it is insufficient on its own. Successful employees are not just intelligent, but also have a high EQ.
CEOs and top executives aren't the only ones who benefit from emotional intelligence. It's a skill that's valued at all phases of a person's career, from college students looking for internships to seasoned professionals looking to move up the corporate ladder. Emotional intelligence is crucial to your success in the office and advancement up the career ladder.
WHAT CAN BE DONE TO IMPROVE EMOTIONAL INTELLIGENCE?
While some people are born with emotional talents, there are things that everyone can do to increase their ability to comprehend and rationalize emotions. This is especially useful in the workplace, where interpersonal understanding, teamwork, and communication are frequently relied upon in relationships and commercial decisions. Emotional intelligence development is influenced by factors such as environment and personality, but it is a skill that can be developed with effort and practice.
Develop a greater sense of self-awareness
Recognizing your own emotions is one of the first stages toward employing emotional intelligence abilities in the job. Being aware of diverse aspects of yourself, such as your emotions and feelings, is what self-awareness entails. It's one of emotional intelligence's foundational elements. You must first be aware of yourself in order to recognize your emotions and comprehend what is producing them.
Boost Your Social Skills
According to research on emotion psychology, people with high EQs also have good social skills. They can respond correctly to the circumstance because they are skilled at recognizing other people's emotions. In the workplace, social skills are also highly valued because they contribute to improved communication and a more favourable business culture. Employees and executives with strong social skills are able to establish rapport with coworkers and successfully communicate their views. People with strong social skills are not only excellent team players, but they can also lead when necessary.
Empathize with Others
Emotionally intelligent people are adept at putting themselves in another's position and empathizing with their feelings. Empathy entails more than simply being aware of how others are feeling. It also has to do with how you react to these feelings. Empathy permits you to grasp the diverse interactions between coworkers and managers on the job. It also enables you to detect who wields power and how this affects the behaviours, feelings, and interactions that result from such interactions.
CONCLUSION: Emotional intelligence is vital not just for your well-being, but also for your professional success. Fortunately, emotion psychology has several lessons that can help you increase your EQ and cultivate stronger emotional competencies in order to boost your work performance and professional success.
https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713
https://www.emerald.com/insight/content/doi/10.1108/02683940310511881/full/html
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