EMOTIONAL INTELLIGENCE AND WORKPLACE
The ability to detect, understand, manage, and reason with emotions is referred to as emotional intelligence, or EQ ("emotional quotient"). It's a crucial skill for interpersonal communication, and it's a popular topic not just in psychology but also in business. In the 1990s, psychologists coined the word. Its application swiftly spread to other fields such as business, education, and popular culture. WHAT IS THE MEANING OF EMOTIONAL INTELLIGENCE? Psychologists Peter Salovey and John D. Mayer, two of the foremost experts on the subject, define emotional intelligence as the ability to sense and understand emotions in oneself and others. Making judgments, solving problems, and connecting with people based on emotional understanding are all part of this skill. There are four stages of emotional intelligence, according to Salovey and Mayer: Emotional perception Emotion-based reasoning Emotional intelligence Emotional control Emotions and intelligence were once thought t...